At KidBabyz, your satisfaction is our priority. If something isn’t right, we’re here to help. Please review our return and refund policy below for smooth and transparent service.

🛍️ What Can Be Returned?

✔️ Apparel, Shoes & Accessories

We accept returns on these items within 10 days of delivery. To be eligible:

  • Item must be unused, in its original packaging, and in the same condition as received.

❌ Furniture, Nursery Decor, Lighting & Electric Items

Returns are only accepted if the product is damaged, defective, not working, or not as described.

To apply:

  • You must provide clear photo or video proof of the damage/issue for approval.

👗 Made-to-Order Gowns

Items from the Gowns section are custom-made.

  • Refunds are only issued in case of a quality issue or damage.
  • Please ensure accurate measurements are provided at the time of ordering.

🔁 Return Process

To initiate a return:

  1. Email us at contact@kidbabyz.com within 10 days of delivery.
  2. Include your order number, item details, and reason for return.
  3. Our support team will provide return instructions and the return address.

📦 Do not return items to the address on the package — we will provide the correct return address via email.

🚚 Return Shipping

  • If the return is due to a defective, damaged, or wrong item, we’ll provide a prepaid shipping label or reimburse your courier charges.
  • For all other return reasons, return shipping costs are the customer’s responsibility.

💸 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed and credited to your original payment method.

🚫 Non-Returnable Items

The following cannot be returned for hygiene and safety reasons:

  • Personalized or custom-made products
  • Intimate items (if applicable)
  • Used, damaged, or altered products

Please refer to product descriptions or contact support for clarification.

🧾 Refund Exceptions

We may refuse a refund if:

  • The product is not in its original condition
  • It doesn’t meet our return policy terms

In such cases, we will contact you to discuss the available options.

⏱️ Late or Missing Refunds

All refunds are processed via your original payment method (e.g., credit card, bank, or PayPal).

If you haven’t received your refund yet:

  1. Check your PayPal or bank account.
  2. If still pending, contact PayPal or your bank/credit card provider, as processing may take time.
  3. Still not resolved? Email us at contact@kidbabyz.com.

🔄 Exchanges

If you’d like to exchange an item:

  • The process is the same as a return.
  • Once the original item is returned and inspected, you can place a new order for the replacement item.

We’re always here to make your shopping experience smoother and happier 💖
For any questions, please email us at contact@kidbabyz.com